Effective Date: June 10, 2026

Grout Grouch® (“Company,” “we,” “us,” or “our”) respects the privacy of visitors to our website and individuals who communicate with us regarding our services. This Privacy Policy describes how we collect, use, disclose, store, process, retain, and protect information obtained through our website, telephone communications, text messages, email communications, advertising platforms, service requests, and related business operations.

By accessing our website, contacting us, requesting information, scheduling services, or otherwise interacting with the Company, you acknowledge and agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information and other data, including but not limited to:

Name
Telephone number
Mobile telephone number
Email address
Property address
Billing information
Service request information
Project details
Customer communications
Photographs voluntarily provided to us
Audio recordings of telephone communications
Appointment information
Payment-related information
Customer service records

We may also collect certain technical and usage information automatically, including:

Internet Protocol (IP) address
Browser type and version
Device identifiers
Operating system information
Geographic region
Referral source information
Website activity
Page views
Session duration
Clickstream data
Advertising interaction data
Cookie and tracking information

2. METHODS OF COLLECTION

Information may be collected through:

Telephone calls
Live answering services
Website contact forms
Email communications
Text messages
Appointment scheduling systems
Customer service interactions
Advertising platforms
Website analytics services
Cookies and tracking technologies
Third-party service providers
Social media communications
Voluntary customer submissions

3. CALL RECORDING AND COMMUNICATION MONITORING

Grout Grouch®, its employees, representatives, contractors, agents, affiliates, answering service providers, customer service providers, and authorized third-party vendors may monitor and record telephone communications.

Calls may be recorded for purposes including but not limited to:

Appointment scheduling
Customer service
Quality assurance
Employee and agent training
Documentation of customer requests
Verification of estimates and appointments
Verification of customer instructions
Prevention of fraud or abuse
Resolution of disputes
Internal business operations
Legal compliance
Protection of Company rights and interests

By placing a call to, receiving a call from, or otherwise communicating with the Company by telephone, you acknowledge and consent to the monitoring and recording of such communications to the extent permitted by applicable law.

Recorded communications may be retained for business, operational, evidentiary, quality assurance, training, legal, and compliance purposes.

4. HOW WE USE INFORMATION

We may use information collected for legitimate business purposes, including:

Responding to inquiries
Scheduling appointments
Providing estimates
Delivering services
Processing payments
Communicating with customers
Maintaining customer records
Improving customer service
Improving website performance
Measuring advertising effectiveness
Preventing fraud
Protecting Company assets
Enforcing agreements
Resolving disputes
Defending legal claims
Complying with legal obligations

5. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, web beacons, analytics tools, and similar technologies.

These technologies help us:

Improve website functionality
Analyze website traffic
Measure advertising performance
Understand visitor behavior
Improve user experience
Maintain website security

Visitors may disable cookies through browser settings. Certain website functions may not operate properly if cookies are disabled.

6. GOOGLE ANALYTICS, ADVERTISING, AND REMARKETING

We may utilize Google Analytics, Google Ads, Meta advertising services, Microsoft advertising services, remarketing technologies, call tracking services, and similar platforms.

These services may collect information regarding:

Website visits
Advertising interactions
User engagement
Device information
Geographic information
Referral information

Information collected by third-party advertising and analytics providers is governed by their respective privacy policies.

7. DISCLOSURE OF INFORMATION

We do not sell personal information to third parties.

We may disclose information to:

Website hosting providers
Technology service providers
Payment processors
Customer communication providers
Answering service providers
Scheduling service providers
Advertising and marketing vendors
Analytics providers
Professional advisors
Accountants
Attorneys
Insurance carriers
Courts
Regulatory agencies
Law enforcement agencies
Government authorities when required by law

We may disclose information whenever reasonably necessary to protect the Company, its customers, personnel, contractors, service providers, legal rights, property, or operations.

8. DATA RETENTION

Information may be retained for as long as reasonably necessary to:

Operate our business
Maintain customer records
Comply with legal obligations
Defend legal claims
Resolve disputes
Enforce agreements
Protect Company interests

Retention periods may vary based upon business, operational, legal, regulatory, insurance, or evidentiary requirements.

9. DATA SECURITY

We employ commercially reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

However, no method of electronic transmission, internet communication, or electronic storage can be guaranteed to be completely secure. Accordingly, the Company cannot guarantee absolute security of information.

10. THIRD-PARTY WEBSITES

This website may contain links to third-party websites, applications, services, or resources.

The Company is not responsible for the privacy practices, security practices, content, or operation of any third-party website or service.

Users access third-party websites at their own risk.

11. CHILDREN’S PRIVACY

The Company’s services are intended for adults and property owners.

We do not knowingly collect personal information from children under the age of 13. If such information is discovered, reasonable efforts will be made to delete it.

12. STATE PRIVACY RIGHTS

Residents of certain states may possess privacy rights under applicable law, including rights relating to access, correction, deletion, or limitation of certain personal information.

The Company reserves the right to verify the identity of any person making such a request prior to responding.

13. BUSINESS TRANSFERS

In the event of a merger, acquisition, sale of assets, financing transaction, corporate restructuring, or other business transfer, information maintained by the Company may be transferred as part of the transaction, subject to applicable law.

14. CHANGES TO THIS PRIVACY POLICY

The Company reserves the right to modify, amend, revise, replace, or update this Privacy Policy at any time without prior notice.

Changes become effective upon posting to this website.

15. NO WARRANTY

Nothing contained in this Privacy Policy shall be construed as a guarantee, warranty, representation, or contractual commitment regarding the security, availability, retention, or protection of information beyond what is required by applicable law.

16. CONTACT INFORMATION

Questions regarding this Privacy Policy may be directed to:

Grout Grouch®

Phone: 1-800-REGROUT

Website: www.GroutGrouch.com

Wayne, New Jersey, USA

17. RESERVATION OF RIGHTS

The Company expressly reserves all rights, defenses, privileges, protections, limitations of liability, and remedies available under applicable federal, state, and local law. Nothing contained in this Privacy Policy shall be interpreted as waiving any such rights or protections.